What are the available payment options?
We accept all major credit cards, as well as wire transfer and checks. You can also pay with Klarna or Affirm, the after pay platforms that will help you spread the cost of your purchase over time.
Do you provide any financing?
For glamping resorts and startups, we provide financing through Koala Capital Group. Details are available here.
When do you ship once an order is placed?
Our standard lead time is 8-12 weeks from the date that an order is received. Due to seasonality, this lead time may time to time increase or decrease for 1-2 weeks.
What are the shipping costs?
For the US and Canada, we use Standard Ground Shipping rates provided by major carriers and truckers. Shipping costs can be seen once you add an item to cart and enter your zip code.
Do you ship internationally?
We ship worldwide, however we don’t have all the shipping costs readily available for each country in the world. When you enter your address at checkout, if the shipping cost does not populate on the page, then select “Request a quote” option to send us a request directly from your cart. Once we receive your request, we’ll contact our freight forwarder to get a quote and we’ll upload the quote to your cart. Once it is uploaded, you’ll receive a notification by email for your approval, so please enter a valid email address on checkout.
Are there any international taxes, duties, etc. that I have to pay?
All orders outside the USA and its territories may be subject to customs duties and other taxes. We deliver as CIF (Cost-Insurance-Freight), and after your shipment arrives to your country, customs clearance will be at your responsibility. We will provide the necessary paperwork to help you run the process smoothly.
What is your return policy for the dome kits?
If any aspect of your order is damaged or missing upon delivery, please contact us immediately with photos and proof of delivery. If there’s a damage to packaging please ask the carrier on-site to acknowledge this issue on the proof of delivery. This is a vital step to help us file a claim with the insurance company. If there’s a missing component, you must notify us within 30 days after you receive your product.
If you are not completely satisfied with your purchase, you can also contact us within 30 days from the date you received your order and we will happily refund the purchase price of your item(s) less a 25% restocking fee. If the reason of your return is solely upgrading size, this fee will be waived. Shipping charges are not refundable. Any returned item will be charged the original shipping and handling costs incurred by us. Any discounts given will be subtracted from returned merchandise refunds. Customers are responsible for the shipping costs involved with the return of an item. Returned products must be in original condition (this means clean and dry with original packaging material, manuals, plus all other accessories provided by the manufacturer). Returned items not in original condition will be assessed and charged an additional reconditioning fee, or refused. Any order involving custom work is not returnable.
Do you provide wholesale pricing if we order in bulk?
Yes. If you have special projects and/or you are interested in bulk purchasing, please email us with details and we’ll come up with solutions.